If your connection has stalled and you are not receiving traffic passing over your DPLC Service, here are some simple troubleshooting techniques you can use to help resolve the issue quickly before engaging our support team.
Diagram of a typical Digicel Wireless DPLC setup
1. Restart your Wireless Radio
A restart of your wireless radio by unplugging the POE device power cable from the power source, you will notice the lights on the POE device go off, wait for approximately 1 minute and plug it back in.
After you allow it to properly boot up for approximately 2 minutes, check to see if you are getting connectivity again.
If this didn’t work, try unplugging the power from the POE Device simultaneously with the power from your internal switch or router.
2. Check all your cables and connectors
Check all your cables connected to the various ports. If the cable is damaged along its length in any way and the ports are plugged into are not corroded or has any dust or foreign substance that would cause the connection to break.
Check the RJ45 Jacks to make sure the clips are not broken causing a slack connection between the cable and its port.
Replacing a broken cable will fix the issue, however if there is damage to the cable leading up to the wireless radio please contact us immediately via email Guy_ICT_Sales@digicelgroup.com.
3. Contact our support team
If all else fails contact your Digicel Support Team via email Guy_ICT_Sales@digicelgroup.com immediately.
In the e-mail, explain the specific issues you are experiencing, and outline all the things you have done so far to troubleshoot in this email.